Privacy Policy

Privacy Policy for BeLoved Asheville

Last Updated: January 2026

1. Introduction

BeLoved Asheville ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our assistance application platform.

2. Information We Collect

Personal Information

When you submit an assistance application, we collect personal information including:

• Full name and contact information (email, phone number)
• Residential address
• Financial information (amount requested)
• Landlord or property information
• Document uploads (lease agreements, supporting documents)
• Application history and status
• Additional comments or notes

3. How We Use Your Information

We use the information collected to:

• Process and review your assistance application
• Communicate with you about your application status
• Verify information and documents you provide
• Determine eligibility for assistance
• Comply with legal obligations
• Improve our services and processes
• Generate statistical and analytical reports

4. Data Security

We implement appropriate technical, administrative, and physical security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure.

5. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only:

• With our authorized staff members who need access to process your application
• When required by law or legal process
• To prevent fraud or protect our legal rights
• With service providers who assist us in operating our platform (under strict confidentiality agreements)

6. Your Rights

Depending on your location, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information (subject to legal requirements)
• Opt-out of communications (except those required for application processing)

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section.

7. Cookies and Tracking

Our platform may use cookies and similar tracking technologies to enhance user experience. These help us understand how you use our platform and remember your preferences.

8. Data Retention

We retain your personal information for as long as necessary to process your application and fulfill our legal obligations. You can request deletion of your information at any time, subject to legal and operational requirements.

9. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the updated policy on this page and updating the "Last Updated" date.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at: